Terms and conditions

Terms and conditions of sale

Terms and conditions e-commerce site www.dabbenedaniele.com

The online store, www.dabbenedaniele.com is the exclusive property of the company Azienda Agricola Dabbene Daniele VAT NO. 03715780049 with registered office in Località Case Nuove – Gottino, 9/2 – 12069 Santa Vittoria d'Alba (CN) Cell. 3246325112. These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, made at a distance and made available, via the internet, from the site www.dabbenedaniele.com (hereinafter, the "Site") in accordance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, "Consumer Code").

Owner of the e-commerce site www.dabbenedaniele.com and related services:

Azienda Agricola Dabbene Daniele

Locality Case Nuove - Gottino, 9/2

12069 Santa Vittoria d'Alba (CN)

VAT NO. 03715780049

E-mail PEC: daniele.dabbene@pec.agritel.it

Contents provided by the User

Users are responsible for their own content and that of third parties that they insert on the site www.dabbenedaniele.com. The user releases the owner from any liability in relation to the illegal dissemination of third party content or use of e-commerce site in ways contrary to the law. The owner does not perform any type of moderation of content posted by the user or third parties, but undertakes to intervene in the face of reports from users or orders issued by public authorities in relation to content deemed offensive or illegal.

Rights to content provided by users

The only rights granted to the Owner in relation to content provided by Users are those necessary for the operation and maintenance of the e-commerce site.

Contents provided by third parties

The Owner does not perform any prior moderation on the content or links provided by third parties displayed on www.dabbenedaniele.com. The Owner is not responsible for such content and its accessibility.

Registration

In order to use the service or part of it, the customer will be identified through the data entered by the same in the Order Proposal. It is forbidden to provide false and/or invented data: Azienda Agricola Dabbene Daniele is exempt from any liability in this regard. The user is also obliged to read the privacy policy and to accept these general conditions. The user is obliged to keep his access credentials.

Purchase

Purchase procedure

THE SALE OF ALCOHOLIC PRODUCTS IS PROHIBITED TO MINORS. The Products offered on the Site are intended for Customers of legal age. By placing an order through the Site, you warrant to us that you are of legal age under applicable law and have the legal capacity to enter into binding contracts. Through the use of www.dabbenedaniele.com, you warrant that you are over the age of 18 and that the person receiving the shipment will also be over the age of 18. Each order placed by you constitutes an offer to purchase products. The Customer can only purchase the products in the electronic catalog of the Site at the time of order confirmation, as described in the relevant information sheets. It is understood that the images present in the information sheets, reproduce as faithfully as possible the products indicated, however the image may differ in vintage, size or any other details and therefore must be understood as indicative and the user acknowledges and accepts that any minor differences do not constitute a lack of conformity of the products. To complete the online purchase procedure, the User must select the products, place them in the shopping cart and in a subsequent step complete the check-out. The order is placed by confirming the same, after allowing the user to verify the details and content and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form. The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs at the time of sending the Order Confirmation by the Owner to the email address provided by the User. In case of unavailability of one or more of the products purchased Azienda Agricola Dabbene Daniele will refund the price of the products and, where all the products purchased were not available, the shipping costs already charged to the customer. Users are required to register on Azienda Agricola Dabbene Daniele providing their personal data and shipping address. Prices are indicated in Euro and include VAT. Azienda Agricola Dabbene Daniele may provide different offers during the year. The amount of shipping costs (where due) will be visible in the summary of the Order during the checkout process and will be reported in the Order Confirmation sent to the Customer after acceptance of the Order. Any changes made to the Prices of the Products will be effective from the date of publication of the new Prices on the Site, without retroactive effect on Orders already accepted by sending Order Confirmation. Except in case of error pursuant to art. 1431 c.c., Azienda Agricola Dabbene Daniele reserves the right not to accept an Order due to the incorrectness of the Price published on the Site or indicated in the email sent to confirm the receipt of the Order, that is before the acceptance of the same by the Seller.

Methods of payment

The payment methods available to the Users are described in the relevant pages of the Site. The payment information will never be used by Azienda Agricola Dabbene Daniele except to complete the procedures related to your purchase. Azienda Agricola Dabbene Daniele uses third party instruments for payment procedures and does not in any way come into contact with payment information - such as credit card details - provided by the Customer.

Invoices

For each order placed, if users have expressly requested in the order form and have provided the necessary information (VAT number or valid CF and SDI) at the time of registration of their account, the owner will issue an invoice for the material shipped, sending it by e-mail to the user registered in the order. For the details given at the time of issuing the invoice, the information provided by the user at the time of processing the order shall prevail. No change in the invoice will be possible at a later time after the issuance of the same.

Availability of products

Prices, descriptions and availability of products displayed are subject to change without notice. The photos included are merely indicative of the appearance and size of the products, the same may differ partially from the images presented. Even after sending the email Order Confirmation, in the event of unavailability of some products due to lack of supply from manufacturers and / or suppliers of the owner or other causes not foreseeable at the time of the order, the owner will refund the user of the price of products ordered and not available.

Order Execution

The Order is executed in the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner will not be responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.

Delivery

Deliveries are normally made in 3/7 working days in Italy, 7/10 working days in Europe and 7/15 working days in the rest of the world, unless otherwise specified in the order confirmation. In some critical periods for couriers, such as Christmas and other holidays, delays in delivery may occur. The rates of the shipments are reported in detail during the compilation of the order.

At the time of delivery of the goods by the courier, the user is required to check that the number of packages actually delivered corresponds to that indicated in the transport document and that the packaging of the packages is intact in all its parts, not damaged or compromised by weather or otherwise altered. Upon delivery, the User is also required to check the packaging specifying in the delivery form any anomalies. If the user finds any obvious damage to the packaging and / or products contained therein or the mismatch in the number of packages, must immediately challenge them, placing a reserve control written (specifying the reason for the reserve, eg. "damaged packaging", "crushed packaging", etc..) on the proof of delivery of the courier or promptly inform the owner. Once signed the delivery note, the customer will not be able to oppose any dispute about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the owner. The delivery is intended to be executed when the ordered goods come into the possession of the customer or the person who has delegated the collection. In the event that these terms cannot be met (eg: products not in stock), Azienda Agricola Dabbene Daniele undertakes to notify the customer through the mode that allows the most timely to warn him and report when the goods can be delivered.

Right of withdrawal

The user who purchased products through the site www.dabbenedaniele.com has the right to terminate the contract with Azienda Agricola Dabbene Daniele, without penalty and without specifying the reason, within 14 working days from the date of receipt of goods, unless otherwise specified. The withdrawal must be exercised by registered letter with acknowledgment of receipt sent to the following address:

Azienda Agricola Dabbene Daniele

Località Case Nuove - Gottino, 9/2

12069 Santa Vittoria d' Alba (CN)

The request can be anticipated by e-mail at info at dabbenedaniele.com, in which you must indicate: the date of purchase and the order number. Azienda Agricola Dabbene Daniele will make the refund using the same method of payment of the initial transaction, unless the customer has expressly agreed otherwise, will not incur any costs as a result of this refund. The refund will correspond to the total amount of the order (item/s + shipping costs if the order consists of only one item or if all the items of the order are returned). Azienda Agricola Dabbene Daniele reserves at its own discretion the right to withhold from the refund the amount for any used, damaged or incomplete products. Return costs related to the application of the right of withdrawal In case of withdrawal, the shipping costs are charged to the consumer.

Product anomaly

In case of receipt of products considered non-compliant it is necessary to inform Azienda Agricola Dabbene Daniele by e-mail at info at dabbenedaniele.com indicating the order number and the reason for the report. In case of receipt of damaged products it is necessary to contact our customer service by e-mail, attaching photographic documentation that shows the damaged product. Our customer service is at the complete disposal of the customer to solve the problem and to give all the necessary information to proceed to the replacement or eventual refund.

Effects of withdrawal

In case, you wanted to proceed to the withdrawal, right of withdrawal governed by the discipline of Legislative Decree no. 206/05 (Consumer Code), you can do so without penalty within 14 days of receipt of goods and after written notice by registered letter with acknowledgment of receipt. The products must be returned intact and in boxes tightly closed. The shipment is charged to the consumer who can freely choose the courier of reference. Azienda Agricola Dabbene Daniele will proceed with the refund within 30 days of receipt and verification of good condition. The deadline is met if the user returns the goods before the expiry of the period of 14 days. The costs of returning the goods will be borne by the user. The User is only responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations to the right of withdrawal on products

Damaged or used products are not replaced or refunded, even in part. The user must insert inside the packaging box a copy of the order confirmation email. The right of withdrawal does not apply to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and not suitable to be returned for hygienic reasons or are related to the protection of health and have been opened after delivery. In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods for domestic use of current consumption supplied to the User's home, his place of residence or his place of work, by regular distributors.

Warranty

All products, other than food products, sold on the site are covered by the guarantees provided by law. The warranty consists in the replacement, at the Seller's care and expense, of defective, incorrect or damaged products; or, where the replacement of products is impossible or excessively expensive for the Seller, the warranty will consist in a reasonable reduction of the price; or, again, in the termination of the contract, where the degree of non-compliance of the product is such that a mere reduction of the price is not acceptable. In case of defective, wrong or damaged products, the Customer shall promptly contact the Seller by e-mail at info at info at dabbenedaniele.com, indicating the problem. To the above written communication it will be necessary to attach photographic material attesting the originality of the packaging, of the cardboard inserts, as well as related to the products received. In case of defective products, in addition to the communication referred to in the second paragraph of this article, the Customer is required to keep and return to the Seller the bottles purchased with at least ¾ of the content with their original caps well sealed. Upon receipt of the goods and ascertained the anomaly, the Seller will replace or refund the product returned. The warranty is subject, under penalty of forfeiture, the complaint of the defect or lack of quality, within 2 months from the time the customer has received the products purchased. The guarantee loses, however, any effectiveness when the products have been modified by the customer.

Interruption of service

The Owner reserves the right to add, remove functionality or features or suspend or discontinue altogether the provision of the Service, either temporarily or permanently. In the event of permanent discontinuance, the Owner will act as possible to allow Users to retrieve their information hosted at the Owner.

Limitations of Liability

The Owner, within the limits of applicable law, is liable for damages of contractual and non-contractual nature to Users or third parties only when they are an immediate and direct consequence, due to fraud or gross negligence, of the activity of Azienda Agricola dabbene Daniele. The User exonerates and expressly relieves the Owner of the Application from any responsibility, within the limits allowed by the applicable law, in relation to possible damages or claims of any kind and nature of his own and/or of third parties including direct, indirect, punitive, incidental, special damages, damages deriving from loss of profits, loss of revenues, loss of data or replacement costs deriving from or anyway connected to this agreement. The Owner guarantees the proper storage and quality of food products only up to the time of delivery at the place indicated by the User; any liability relating to the poor condition of the products due to improper storage after the time of delivery is excluded. Communications All communications relating to Azienda Agricola Dabbene Daniele must be sent using the contact information provided.

Nullity

Should any provision included in these General Conditions be declared totally or partially null or ineffective, such nullity or ineffectiveness would affect only that provision or the part of it that is null or ineffective. The rest of these General Conditions would remain in force and such provision would be considered totally or partially non-inclusive.

Applicable Law and Jurisdiction

These General Conditions of Sale and the Contract are governed by Italian law. Any dispute arising from the application of these Terms and Conditions or from the Contract will be submitted to the jurisdiction of the Italian courts, according to the Italian legislation in force. For any civil controversy between Azienda Agricola Dabbene Daniele and the Customer depending on the interpretation of the law and of the conditions herewith presented, the mandatory territorial competence is of the Judge of the place of residence or domicile of the Customer, if located in the territory of the State.

Updates and modifications

The general conditions of sale may be subject to periodic changes that will be published on the site. The use of our site made following these changes implies acceptance of the new terms. For other legal information related to the Privacy Policy you can consult the dedicated sections. Last modified: 01/04/2020